Your experience with ROUZ matters. If your fragrance isn’t exactly what you expected, we offer a simple return process.
✔ 30-day returns from delivery
✔ Unused items in original packaging
✔ Fast refund processing (3–5 business days once approved)
If your order arrives damaged or defective, we’ll gladly arrange a replacement or refund. We may request photos to help resolve the issue quickly.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.
For support, contact info@rouz.co