Terms and Conditions

Overview

This website is operated by Rouz. Throughout the site, the terms “we”, “us” and “our” refer to Rouz. Rouz offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is developed under WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

You must be at least 18 years old to place an order through our website or enter into a contract with us. You may use our website only for lawful purposes and in accordance with these Terms. You must not use our website or products for any unlawful, fraudulent or unauthorized purpose, or in a way that violates any applicable law or regulation. You must not knowingly transmit any viruses, malware, worms or other harmful or destructive code through or to our website. We reserve the right to restrict or terminate access to our website where we reasonably believe that a user has breached these Terms or is using the website unlawfully or fraudulently. Nothing in these Terms affects any statutory rights or protections that cannot legally be excluded or restricted.

Section 2 – General Conditions

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including where we reasonably suspect fraud, unauthorized activity, misuse of our website, or a breach of these Terms. You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of our website, products, content or services without our prior written permission, except where permitted by law. When you submit information to us through our website, you acknowledge that information may be transmitted over networks and processed using third-party service providers as necessary to operate our website and provide our services. Payment information is processed through secure payment providers. We do not knowingly store your full payment card details on our own systems. The headings used in these Terms are for convenience only and do not affect their interpretation. Nothing in these Terms limits any rights you may have as a consumer under applicable law.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies or omissions. Product descriptions, availability, pricing, promotions and other website content may be updated or corrected from time to time. We reserve the right to make changes to our website and its content where reasonably necessary, including to correct errors or reflect changes to our products, services or business operations. Nothing on this website is intended to exclude or limit any rights or protections that apply to you under applicable consumer law. Where information on our website is provided for general informational purposes, you should not rely on it as professional advice.

Section 4 – Modifications to the Service and Prices

Our product prices may change from time to time. Any price changes will apply to future orders and will not affect an order that we have already accepted, except where a correction is required due to an obvious pricing error or where otherwise permitted by law. We reserve the right to modify, suspend or discontinue any part of our website or services where reasonably necessary, including for maintenance, technical, operational or business reasons. If we need to make a significant change that affects an order you have already placed, we will contact you where appropriate and provide any rights or remedies required by applicable law. All prices displayed on our website are shown in GBP (£) unless otherwise stated. Where applicable, taxes and delivery charges will be displayed at checkout or otherwise communicated before you complete your purchase.

Section 5 – Products or Services (if applicable)

We make reasonable efforts to display our products, including their colours, packaging, sizes and appearance, as accurately as possible. However, the appearance of colours may vary depending on your device or screen settings. Product availability may be limited, and we reserve the right to discontinue products or limit quantities where reasonably necessary. Product descriptions, specifications, images and prices may be updated from time to time. Any changes will not affect an order that we have already accepted except where permitted by law. We aim to ensure that products supplied to you are as described, of satisfactory quality and fit for their intended purpose, as required by applicable law. Nothing in these Terms limits or excludes your statutory rights in relation to defective, faulty, misdescribed or unsuitable products. Our fragrances are independent creations inspired by recognised fragrance profiles. Where references to other fragrance brands or trademarks appear on our website, they are used for descriptive and comparative purposes only. Rouz is not affiliated with, endorsed by, or associated with those brands unless expressly stated otherwise.

Section 6 – Accuracy of Billing and Account Information

When placing an order, you agree to provide accurate, complete and current information necessary to process and deliver your order. We reserve the right to refuse, cancel or limit an order where we have a legitimate reason to do so, including suspected fraud, unauthorised transactions, pricing errors, stock limitations or suspected resale activity. If we cancel or materially change an order, we will make reasonable efforts to notify you using the contact information provided with your order. If we cancel an order after payment has been taken, we will provide a refund for the amount paid in accordance with applicable law. If you create an account with us, you are responsible for keeping your account information accurate and for maintaining the confidentiality of your account credentials. For information about returns and refunds, please see our Refund Policy.

Section 7 – Optional Tools

We may provide access to third-party tools, applications or services that we do not own or control. These tools may be provided by third-party providers and may be subject to their own terms and conditions. Where you choose to use a third-party tool, you do so subject to the applicable terms of that third-party provider. We may introduce new features, services or tools through our website from time to time. Any new features or services will also be subject to these Terms unless otherwise stated. We are not responsible for third-party tools to the extent that matters are outside our reasonable control, but nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Section 8 – Third-party Links

Our website may contain links to websites, products or services operated by third parties. These links are provided for convenience and do not necessarily mean that we endorse or are affiliated with the third-party website, product or service. We are not responsible for the content, policies, security or practices of third-party websites. If you choose to access a third-party website or purchase products or services from a third party, you do so at your own discretion and should review that third party's terms and policies. Any transaction or dispute relating to a third-party website or service should be addressed with the relevant third-party provider. Nothing in this section affects any rights or remedies you may have under applicable law.

Section 9 – User Comments, Feedback and Other Submissions

If you voluntarily submit reviews, comments, feedback, photographs, suggestions, ideas or other materials to us ("User Content"), you agree that we may use that content for legitimate business purposes, including displaying it on our website, social media channels, marketing materials or other promotional channels, subject to applicable law. You confirm that you have the right to submit the User Content and that your submission does not infringe the rights of another person. You must not submit content that is unlawful, fraudulent, defamatory, abusive, threatening, discriminatory, obscene, misleading, or that infringes another person's intellectual property, privacy or other legal rights. We reserve the right to remove or refuse to publish User Content that we reasonably consider to breach these Terms or applicable law. We are not required to publish or retain any User Content. You remain responsible for the content you submit. Where required by law, we will obtain any necessary consent before using User Content for a particular purpose.

Section 10 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy. We process personal information in accordance with applicable data protection laws. Please review our Privacy Policy for information about how we collect, use, store and protect your personal information and your rights in relation to your personal data.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery information or other content. We reserve the right to correct such errors or omissions and to update information on our website where reasonably necessary. If an obvious error affects an order you have placed, we may contact you to explain the error and discuss the available options. If we need to cancel an order because of an obvious error, we will refund any payment you have made for the affected order. Nothing in this section limits your statutory rights or any other rights you may have under applicable law.

Section 12 – Prohibited Uses

You must not use our website or its content:

(a) for any unlawful or fraudulent purpose;(b) to solicit or encourage others to participate in unlawful activities;(c) to breach any applicable law or regulation;(d) to infringe our intellectual property rights or the intellectual property rights of others;(e) to harass, threaten, abuse, defame, discriminate against or otherwise harm another person;(f) to submit false, misleading or fraudulent information;(g) to upload or transmit viruses, malware or other harmful code;(h) to collect, misuse or unlawfully process the personal information of others;(i) to send spam, phishing attempts or other fraudulent communications;(j) to use automated systems to access, scrape or copy website content without our permission, except where permitted by law;(k) to interfere with or attempt to circumvent the security features of our website; or(l) to use our website in any manner that could damage, disable, overburden or impair the operation of the website. We reserve the right to restrict or terminate access to our website where we reasonably believe that these prohibited uses have occurred. This section does not restrict any activity that is permitted by applicable law.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We will use reasonable care and skill in providing our website and services. However, we do not guarantee that the website will always be available, uninterrupted, secure or completely free from errors. We may temporarily suspend access to the website where reasonably necessary for maintenance, security, technical or operational reasons. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law. In particular, nothing in these Terms affects your statutory rights as a consumer, including rights relating to products that are faulty, defective, unsafe, not as described or not fit for purpose. To the fullest extent permitted by law, we will not be liable for losses that were not reasonably foreseeable at the time the contract was formed, or for losses caused by circumstances outside our reasonable control. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Where our liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law. If you use our products, you should follow all applicable instructions, warnings and safety information provided with the product and on our website.

Section 14 – Indemnification

You agree to be responsible for losses or reasonable costs that we incur as a direct result of your deliberate misuse of our website, fraud, or material breach of these Terms, to the extent permitted by applicable law. This does not apply to the extent that the loss was caused by our own negligence, breach of contract, breach of statutory duty or other act or omission for which we are legally responsible. You are responsible for using our products in accordance with the instructions, warnings and safety information supplied with the products. Nothing in this section limits or excludes any statutory rights or liability that cannot legally be limited or excluded.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where possible. If the provision cannot be made lawful or enforceable, it shall be treated as removed from these Terms to the extent necessary. The remaining provisions of these Terms will continue to apply. Nothing in this section affects any mandatory rights or protections available to consumers under applicable law.

Section 16 – Termination

These Terms will remain in effect while you use our website or services. You may stop using our website at any time. We may restrict or terminate your access to our website where we reasonably believe that you have materially breached these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website. Termination of access does not affect any rights, obligations or liabilities that arose before termination. Any provisions of these Terms that are intended by their nature to continue after termination will remain in effect. Termination of your access to the website does not affect any statutory consumer rights you may have in relation to products you have purchased from us.

Section 17 – Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated into these Terms, form the agreement governing your use of our website and your relationship with us in connection with purchases made through the website. If there is any conflict between these Terms and a mandatory consumer right or protection, the applicable consumer right or protection will prevail. If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later. Nothing in these Terms affects any rights or remedies available to you under applicable law.

Section 18 – Governing Law

These Terms and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you will benefit from any mandatory consumer protection rights and laws that apply to you in your country of residence. Nothing in these Terms is intended to exclude or restrict those rights.

Section 19 – Changes to Terms of Service

We may update these Terms from time to time to reflect changes to our business, website, products, services, legal requirements or regulatory obligations. The most current version of these Terms will be published on this page. Where appropriate, we will indicate the date on which the Terms were last updated. Changes to these Terms will not affect rights or obligations that have already arisen before the changes take effect, except where otherwise permitted or required by law. Your continued use of our website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

Section 20 – Contact Information

If you have any questions about these Terms and Conditions, our products, your order, or our services, please contact us: Rouz
Fairycare Ltd/15373126 Registered Office:109 Coleman Road
Leicester England, LE5 4LE Email: info@rouz.co